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Shipping & Returns


French Allure currently ship to Hong Kong and abroad: Australia, France, Germany, Italy, Middle East, Russia, South East Asia, United Kingdom, United States etc. The cost depends on the location. Shipping fees are at charge of the client. Taxes may be added according to the delivery address upon the legislation of the country. 


Please find the details of shipping fees below:

Hong Kong, Macau  Free
North Asia 250 HKD
South East Asia 250 HKD
Australia, New Zealand 300 HKD
Western Europe 350 HKD
Eastern Europe 350 HKD
Russia 350 HKD
Middle East  350 HKD
North America 350 HKD
South America 400 HKD
Rest of the World 450 HKD





Returns or exchanges must be made within 30 days from the ordering date. Any returns outside these timeframes will not be accepted. 

Return process:

Connect to the return section, select the command and the items you want to return

Select the reason of return

Select if you prefer whether an exchange or a refund

Put the item to return in the pouch included and in a box (the original one if possible - we’d really like to try and keep waste to a minimum, so please consider the environment and re-use our packaging as much as possible).

If you decide to return an article, please ensure that it is in perfect condition, otherwise the return will not be accepted by French Allure: clean, unworn, unwashed, tag still on the article and seal intact


All returns are at the charge of the client, please return the articles at the following address:

French Allure Ltd.
Unit 04-05, 25/F Tamson Plaza, 161 Wai yip street, Kwun Tong, Hong Kong.

Once we receive the items returned, French Allure will refund you proceed to the exchange, according to your initial choice. In case of exchange, French Allure will pay the shipping cost to send you the new article. If the exchange is not available anymore, French Allure will automatically refund you.

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