Shipping & Returns
French Allure currently ship to Hong Kong and abroad: Australia, France, Germany, Italy, Middle East, Russia, South East Asia, United Kingdom, United States etc. The cost depends on the location. Shipping fees are at charge of the client. Taxes may be added according to the delivery address upon the legislation of the country.
Please find the details of shipping fees below:
|Hong Kong, Macau||Free|
|North Asia||250 HKD|
|South East Asia||250 HKD|
|Australia, New Zealand||300 HKD|
|Western Europe||350 HKD|
|Eastern Europe||350 HKD|
|Middle East||350 HKD|
|North America||350 HKD|
|South America||400 HKD|
|Rest of the World||450 HKD|
Returns or exchanges must be made within 30 days from the ordering date. Any returns outside these timeframes will not be accepted.
Connect to the return section, select the command and the items you want to return
Select the reason of return
Select if you prefer whether an exchange or a refund
Put the item to return in the pouch included and in a box (the original one if possible - we’d really like to try and keep waste to a minimum, so please consider the environment and re-use our packaging as much as possible).
If you decide to return an article, please ensure that it is in perfect condition, otherwise the return will not be accepted by French Allure: clean, unworn, unwashed, tag still on the article and seal intact
HONG KONG & INTERNATIONAL:
All returns are at the charge of the client, please return the articles at the following address:
French Allure Ltd.
Unit 04-05, 25/F Tamson Plaza, 161 Wai yip street, Kwun Tong, Hong Kong.
Once we receive the items returned, French Allure will refund you proceed to the exchange, according to your initial choice. In case of exchange, French Allure will pay the shipping cost to send you the new article. If the exchange is not available anymore, French Allure will automatically refund you.